Case triage
Separate correction, containment and systemic investigation; select a proportionate treatment route.
RPG EXCELLENCE · CAPA–8D HUB
Move from recurring symptoms to verified improvement.
Control the full corrective-action journey: immediate protection, precise problem definition, evidence-led causal analysis, accountable action and independent effectiveness review.
Corrective action that can withstand challenge.
Designed for quality, safety, engineering and operational teams that need causal conclusions, action decisions and closure to remain traceable.
Guided D1–D8
Move through controlled disciplines with ownership, required evidence and approval gates.
Causal analysis
Test occurrence, escape and system-prevention paths using three-direction 5 Why logic.
Action control
Link actions to verified causes, assign owners and retain implementation evidence.
Effectiveness review
Keep completion separate from independent evaluation of sustained results.
Management insight
See overdue cases, weak causal logic, recurring themes and closure risks.
Eight disciplines. One controlled decision trail.
Each gate requires the evidence needed to support the next decision; preceding disciplines must be approved before later closure.
Team
Appoint authority and the right technical knowledge.
Define
Describe what, where, when, extent and impact.
Contain
Protect the customer while preserving evidence.
Analyse
Verify occurrence, escape and system causes.
Select
Choose action against the verified mechanism.
Implement
Control change and validate implementation.
Prevent
Review extent and strengthen the wider system.
Verify
Confirm sustained effectiveness before closure.
COMMERCIAL TRAINING
RCA and Corrective Action Practitioner
Ten detailed interactive modules covering triage, containment, problem definition, three-direction 5 Why analysis, human factors, action strength and effectiveness verification.
90 minutes12-question assessment80% pass markVerifiable certificate