Terms & Conditions

Last updated: 20 August 2026

These Terms & Conditions govern access to and use of the RPG Excellence website, RPG Intelligence platform, digital tools, assessments, reports, consultancy-related services and other services made available by RPG Excellence.

By creating an account, purchasing a service, accessing paid functionality or otherwise using RPG Excellence services, you agree to these Terms.

If you use the services on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

1. About RPG Excellence

RPG Excellence provides business-assurance, management-system, risk, compliance, assessment and decision-support services and technology.

Our services may include RPG Intelligence, digital assessments, readiness tools, reports, management-action functionality, evidence-management features, AI-assisted tools, consultancy services and related digital content.

Questions about these Terms can be sent to:

RPG Excellence
Email: info@rpgexcellence.com

2. Scope of the services

The features, deliverables and scope of a particular service are those described on the relevant product page, order page, proposal, quotation, statement of work or other written agreement.

Where a separate signed agreement or statement of work applies, that document will take priority over these Terms to the extent of any direct conflict.

We may improve, update or modify features from time to time, provided that we do not materially remove paid functionality during an agreed subscription period without reasonable cause or an appropriate alternative.

3. Accounts and authorised users

Some services require an account. You are responsible for ensuring that account information is accurate and kept up to date.

Login credentials are personal to the authorised user and must not be shared except where the service expressly supports shared or organisational access.

You are responsible for activity performed through your account by users you authorise, except to the extent that activity results from a security failure for which RPG Excellence is responsible.

You must notify us promptly if you become aware of unauthorised access, suspected credential compromise or another security incident affecting your account.

4. Acceptable use

You must not use RPG Excellence services to:

• break applicable law or regulation;
• infringe another person's intellectual property, confidentiality, privacy or other rights;
• upload malware, malicious code or material intended to disrupt the service;
• attempt to gain unauthorised access to accounts, systems, databases or infrastructure;
• circumvent security, authentication, usage restrictions or access controls;
• scrape, reverse engineer or systematically extract the service except where expressly permitted by law or written agreement;
• use the service to generate deliberately misleading, fraudulent or unlawful compliance records;
• impersonate another person or organisation without authority; or
• use the platform in a way that materially interferes with its security, performance or availability for others.

5. Customer information and responsibilities

You are responsible for the accuracy, completeness and lawful use of information that you or your authorised users provide to RPG Excellence.

You are also responsible for determining whether information generated or stored through the platform is appropriate for your organisation, operations, legal obligations and intended use.

You should ensure that assessments, findings, risk evaluations, corrective actions, evidence records and management decisions are reviewed by suitably competent persons where appropriate.

You must not upload personal, confidential, classified or sensitive information unless you are authorised to do so and its processing is appropriate for the relevant purpose.

6. Assessments, readiness scores and recommendations

RPG Excellence may provide assessments, maturity scores, readiness scores, findings, risk indicators, management recommendations and related outputs.

These outputs are decision-support tools based on information entered into or available to the service and on the methodology applied by the relevant tool.

Assessment completion does not necessarily mean that an organisation has achieved compliance, certification readiness or a particular level of management-system maturity.

Scores and recommendations should be interpreted together with the underlying evidence, open findings, risk exposure, management actions and professional judgement.

7. ISO and certification disclaimer

RPG Excellence is not an accredited certification body unless expressly stated otherwise for a specific separately regulated service.

RPG Excellence assessments, readiness recommendations and reports do not themselves constitute accredited ISO certification, regulatory approval or formal certification decisions.

Use of RPG Excellence services does not guarantee:

• ISO certification;
• successful external audit;
• regulatory approval;
• legal compliance;
• absence of nonconformities;
• prevention of incidents or losses; or
• acceptance of evidence or conclusions by a regulator, certification body, auditor, insurer or other third party.

Certification decisions remain the responsibility of the relevant accredited certification body.

8. AI-assisted functionality

Some RPG Excellence services may use artificial intelligence or automated technology to assist with drafting, analysis, summarisation, classification, recommendations, evidence review or other tasks.

AI-assisted output may be incomplete, inaccurate, unsuitable, outdated or affected by the information supplied to the system.

AI-generated or AI-assisted output must therefore be reviewed before being relied upon for material operational, legal, regulatory, safety, environmental, financial, certification or management decisions.

Unless expressly stated otherwise, AI-generated content has not been individually reviewed or approved by an RPG Excellence consultant.

RPG Excellence does not warrant that AI-assisted output will be error-free or appropriate for every factual or regulatory context.

9. Professional and legal advice

Unless a service is expressly contracted as professional consultancy, the digital platform and its outputs do not constitute legal, financial, medical, engineering or other regulated professional advice.

Where specialist advice is required, you should obtain advice from an appropriately qualified professional who can consider your specific circumstances.

10. Consultancy services

Where RPG Excellence provides consultancy, advisory or professionally reviewed services, the specific scope, assumptions, deliverables, timescales and fees may be described in a quotation, proposal, statement of work or other written agreement.

Consultancy conclusions are based on the information made available, observations reasonably possible within the agreed scope and conditions existing at the time of the work.

Unless expressly included in the agreed scope, consultancy does not amount to a guarantee of legal compliance, certification or future performance.

11. Intellectual property

RPG Excellence and its licensors retain ownership of the RPG Excellence website, RPG Intelligence platform, software, methodologies, templates, designs, branding, databases, source code and other proprietary materials.

Subject to these Terms and any applicable subscription or licence restrictions, we grant authorised users a limited, non-exclusive, non-transferable right to use the service for legitimate internal business purposes.

You must not reproduce, sell, sublicense, publish, distribute or commercially exploit RPG Excellence software or proprietary materials except where expressly authorised.

12. Customer content

As between you and RPG Excellence, you retain ownership of content and information you submit to the service, subject to any rights owned by third parties.

You grant RPG Excellence the rights reasonably necessary to host, process, store, transmit, back up and otherwise handle that content for the purpose of providing, securing and supporting the service.

You confirm that you have the rights and permissions necessary to provide that content to us.

13. Confidentiality

Each party should protect confidential information received from the other party using reasonable care and should use it only for the purposes for which it was disclosed.

Confidentiality obligations do not apply to information that is already lawfully public, independently developed without use of the confidential information, already lawfully known, or required to be disclosed by law or a competent authority.

14. Privacy and data protection

Personal data is handled in accordance with our Privacy Notice and applicable data protection law.

Where RPG Excellence processes personal data on behalf of a customer, additional data-processing terms may apply.

15. Third-party services

RPG Excellence may depend on or integrate with third-party infrastructure, payment, authentication, communications, analytics, AI or other technology providers.

We are not responsible for independent third-party services that you choose to access separately from RPG Excellence, although we remain responsible for our own obligations in selecting and using service providers on our behalf.

16. Availability and maintenance

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability.

Access may occasionally be interrupted for maintenance, upgrades, security work, infrastructure incidents or events outside our reasonable control.

Where reasonably practicable, we will seek to minimise material disruption to paid services.

17. Subscriptions and fees

Prices, billing periods, included features and applicable taxes will be shown before purchase or agreed in writing.

Unless otherwise stated, subscription charges are payable in advance for the applicable billing period.

You are responsible for providing accurate billing information and keeping payment details current where recurring payment is used.

We will not impose undisclosed mandatory charges. Optional paid features or extras will be identified before you agree to purchase them.

18. Renewal and cancellation

Where a service renews automatically, the renewal terms, billing frequency and cancellation method will be stated before purchase.

Customers may cancel a subscription using the cancellation method made available for that service or by contacting RPG Excellence where appropriate.

Cancellation generally prevents future renewal and does not automatically create a right to refund fees already properly charged for a current billing period, except where required by law or expressly stated otherwise.

19. Consumer rights

Some RPG Excellence services are intended primarily for business and professional use.

If you contract with us as a consumer, nothing in these Terms is intended to remove or reduce rights that cannot lawfully be excluded or restricted.

Where applicable consumer law gives you cancellation, refund, quality, digital-content or other statutory rights, those rights continue to apply.

20. Suspension

We may suspend access where reasonably necessary to:

• protect the security or integrity of the service;
• respond to suspected fraud or unlawful activity;
• prevent material misuse;
• comply with a legal requirement;
• address a material breach of these Terms; or
• address undisputed overdue payment relating to a paid business service.

Where appropriate and reasonably practicable, we will give notice and an opportunity to remedy the issue before suspension.

21. Termination

Either party may terminate services in accordance with the cancellation or termination rights applying to the relevant service, subscription or statement of work.

We may terminate access for a material breach that is not remedied within a reasonable period after notice, or immediately where necessary in response to serious unlawful activity, security abuse or conduct that presents a material risk to the service or others.

Termination does not affect rights or liabilities that arose before termination.

22. Data following termination

Following termination or account closure, access to customer data may cease.

Customers should export information they need before terminating a service where export functionality is available.

Data may subsequently be deleted, anonymised or retained for a limited period in accordance with our Privacy Notice, applicable law, security requirements and contractual obligations.

23. Warranties

We will provide paid services with reasonable care and skill where required by applicable law.

Except for warranties that cannot lawfully be excluded, we do not warrant that:

• the services will always be uninterrupted;
• all defects can or will be corrected immediately;
• every output will be complete, accurate or suitable for every purpose;
• use of the service will guarantee compliance, certification or a particular commercial result.

24. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to those protections and to the maximum extent permitted by law, RPG Excellence will not be liable for indirect or consequential loss that was not reasonably foreseeable when the relevant contract was formed.

For business customers, and subject to any separate written agreement, RPG Excellence will not normally be responsible for loss of profit, loss of anticipated savings, loss of business opportunity, loss of goodwill or purely indirect commercial losses arising from use of the services.

Any contractual financial liability cap applicable to a paid business service should be stated in the relevant order, subscription terms, proposal or statement of work. We do not use this clause to exclude liability that applicable law does not permit us to exclude.

25. Events outside reasonable control

Neither party will be responsible for delay or failure caused by events outside its reasonable control, provided that the affected party takes reasonable steps to reduce the impact where practicable.

Such events may include widespread infrastructure failure, telecommunications disruption, natural disasters, major cyber incidents affecting third-party infrastructure, industrial action, government action or other comparable events.

26. Changes to these Terms

We may update these Terms where reasonably necessary to reflect changes in law, services, technology, security requirements or business operations.

We will publish the updated Terms and revise the Last updated date.

Where a change materially affects an existing paid service, we will seek to provide reasonable notice where required or appropriate.

27. Transfer of rights

You may not transfer your contractual rights or obligations without our consent where doing so would materially affect the service or our legal position.

RPG Excellence may transfer its rights or obligations as part of a genuine corporate restructuring, sale or transfer of the relevant business, provided that doing so does not materially reduce applicable customer rights.

28. Severability

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. Waiver

A delay or failure to enforce a right does not automatically waive that right.

30. Entire agreement

For business customers, these Terms together with the relevant order, subscription details, proposal, statement of work and any expressly incorporated policies form the agreement relating to the relevant service.

Nothing in this provision limits liability for fraud or fraudulent misrepresentation or overrides rights that cannot lawfully be excluded.

31. Governing law and jurisdiction

Unless a separate written agreement states otherwise, these Terms are governed by the laws of England and Wales.

For business customers, the courts of England and Wales will have jurisdiction over disputes arising from these Terms, subject to any different jurisdiction expressly agreed in writing.

If you are a consumer, any mandatory rights you have to bring proceedings in another competent court remain unaffected.

32. Contact

Questions about these Terms, subscriptions or RPG Excellence services can be sent to:

RPG Excellence
Email: info@rpgexcellence.com