A controlled D0–D8 workflow
The CAPA–8D module can be used independently for operational, quality, safety, environmental or compliance events, or connected to findings raised through an RPG Intelligence ISO assessment.
Each discipline is reviewed and approved before the next stage is unlocked. This prevents teams from moving directly to corrective action without an adequately defined problem and supported cause.
Interactive root-cause workbench
During D4, investigators can select or combine structured analysis methods:
- 3 × 5 Whys for occurrence, escape and systemic causal chains
- Ishikawa/Fishbone analysis for interacting causal factors
- HSE Bow Tie analysis for hazards, threats, barriers and consequences
A possible cause remains a hypothesis until it has been tested against objective evidence and validated by an authorised person.
Human-controlled decisions
The module challenges weak conclusions by identifying unsupported assumptions, missing evidence, required verification and unresolved uncertainty. Human approval remains mandatory at every gate.
Action, effectiveness and cost
Validated causes can be linked to controlled corrective actions with owners, target dates, implementation controls, effectiveness criteria and verification evidence.
An optional Cost of Poor Quality facility records material, labour, administration, operational disruption, customer impact, assurance cost and corrective-action investment by discipline.
Controlled outputs
The module provides an executive summary and downloadable report covering the problem, containment, validated causes, corrective actions, effectiveness, cost and closure assurance. A supporting controlled-document pack is available through the customer portal.
The module supports accountable investigation; it does not replace competent-person judgement, specialist advice or applicable legal and regulatory requirements.
Business Assurance • Practical Intelligence • Continuous Improvement